ORDER AND SHIPPING POLICY
IN STORE PICK UP POLICY
- Please place your order no later than 12pm the day prior to the requested pick up date.
- If you require immediate assistance, please call our team at 512.531.9610
- Orders that have not been picked up within 72 hours of the requested pick up date will be discarded with no refund.
- Cheese trays come plated on Verterra trays (we cannot plate on personal items at this time). Gifts are presented in a branded gift box, or you may select a reusable cooler tote an additional charge
- We ship Monday through Wednesday only via Fed Ex anywhere within the continental US (excludes Alaska and Hawaii).
- Orders placed after 12pm ship the next available shipping day as outlined above. Orders placed after 12pm on Tuesday ship the following week.
- We ship in a branded Kraft box with an insulated liner, or you may select a cooler tote for an additional charge.
- We ship Ground or Home Delivery within Texas unless otherwise requested, or 2 day outside of Texas.
- We ship all packages with Signature Release, meaning that FedEx will leave it at your door even if you aren't home.
CHEESE OF THE MONTH CLUB
- The Shipping and Handling via Fedex charge includes all shipping costs for 3, 6, or 12 months.
- Your cheese will be shipped on the 2nd Tuesday of the month.
- It will be sent Ground or Home Delivery within Texas, and 2 day outside of Texas, within the Continental U.S. only. We do not ship to Alaska or Hawaii.
- We cannot reroute shipments or make changes within 72 hours of the ship date.
- We are closed Easter, 4th of July, Thanksgiving, Christmas Day, and New Year's Day. We may close the day after Thanksgiving, the day after Christmas, and the day after New Year's. Please contact us by phone to confirm store hours.