Shop FAQs

  • What is a cheese shop? Answer »
  • Cheese shops come in all shapes and sizes with different approaches to service and techniques, but they all have a couple of things in common: an emphasis on quality and a passion for cheese. Shops of this kind fill the same role as your local baker or butcher who provide expert service in a very niche product category. At our shop, the focus is on sourcing the best cheese that we can and getting it to you at its peak, as the producers have intended. Further, because cheese is at the core of every decision we make, all of the products that we sell are directly related to the cheese in the case either as pairings, for serving, or gift ideas. If you're still not sure what a cheese shop is, come in and meet our cheesemongers. They will be happy to guide you through the shop and let you taste some of the products that we feature.

  • What is a cheesemonger? Answer »
  • Urban Dictionary defines a cheesemonger as a "vendor of cheese or indeed purveyor of interesting ideas." While we cannot confirm the second half of the definition, the first part is pretty spot on. Our job title conveys a sense of confidence and immediate trust to our customers. Cheesemongers cut their teeth behind counters all across the world and learn from their predecessors about the care, taste, histories and lives of the wheels of cheese they sell. We are passionate about cheese and we strive to share that passion each day we arrive to work.

  • What products do you carry? Answer »
  • We feature a rotating selection of domestic and imported artisanal cheese, charcuterie, craft beer and boutique wine by the bottle, and other delectable pairings like chocolates, nuts, preserves, honey, vinegars, oils, olives, and freshly-baked bread, as well as the serving boards and cheese knives needed to showcase them.

  • What are your Hours of Operation? Answer »
  • We are open Tuesdays through Saturdays from 11am to 7pm and on Sundays from Noon to 5pm. Note that we are closed on Mondays. We have special hours during the holiday season. For the December holiday season, we will also be open Mon 12/23 from 11am to 7pm and be closed Wed 12/25 and Thur 12/26. In anticipation of New Year's celebrations, we will be open Mon 12/30 from 11am to 7pm and closed Wed 1/1 and Thur 1/2. For days not mentioned, please follow our regular shop hours.

  • Where are you located? Answer »
  • The Cheese Shop is located at 4220 Duval Street, Austin, TX 78751 nestled between Hyde Park Bar & Grill and Dolce Vita in the Duval Center of the historic Hyde Park neighborhood in North Central Austin. (Note: If you enter this into a GPS, make sure to put Duval Street because Duval Road will take you to NW Austin!) Although our Cheese House (located directly across the street at 500 Park Blvd) is reserved for private events, feel free to park there to access our Cheese Shop.

  • What is the best way to contact you? Answer »
  • We can be reached by email at info@antonellischeese.com or by calling the shop at (512)531-9610. Please note that we are often cheesemongering behind the counter and unable to check email consistently; however, we will get back to you as quickly as we can.

  • Are you hiring? Answer »
  • We are a small team of dedicated cheesemongers and, unfortunately, there are not many positions available at our shop; however, we are always looking for passionate, cheese-obsessed individuals. For more information or to check if we have any openings, please refer to our Employment page.

  • What does "cut to order" mean? Answer »
  • Cheese is a living thing, and as soon as a wheel is cut into, its vitality begins to decline. Cutting to order ensures freshness, preserves flavor, and minimizes waste. We offer cheese in bulk format so that you can peruse our selection and taste before you choose, purchasing only what you need. This also means that the open face of our cheese never lies under plastic wrap for a significant period of time. Cheese needs air to breath and live and after too much time in plastic wrap, it has a bad habit of picking up that nasty plasticky flavor. Equally important as ensuring freshness, cutting to order also allows us to provide you with just the right amount of cheese that you need. While most customers purchase between a half and a third of a pound, it is not uncommon for guests to purchase one pound or even one ounce of a particular product. Ask the cheesemongers for advice and they can guide you to perfect amount to fit your needs (because no leftover cheese should go to die in any refrigerator!).

  • Do you have parking? Answer »
  • We have two reserved parking spaces in front of the Cheese Shop as well as seven additional parking spaces located directly across the street at the Cheese House.

  • Do you have table service? Answer »
  • We are retail only and do not have any tables or table service in our store. However, we can suggest amazing outdoor locations throughout Austin to enjoy your goodies.

  • Can we really sample as we go? Answer »
  • Complimentary sampling is an important part of the Antonelli's Cheese Shop experience. We hope that by sampling our products, you will be 100% satisfied before you even have to spend a penny. Moreover, the taste of artisanal cheese can change depending on a number of variables, including seasonality. We want to help you try new cheeses (without the commitment of buying them first!), as well as make sure your favorites are tasting just the way you like them.

  • How should I keep track of the cheese that I buy so I can have a reference? Answer »
  • At the end of your very first visit to the Cheese Shop, our cheesemongers will ask if you'd like us to create a Cheese Log. This service allows us to track all of your selections under your name so that you can refer back to it upon future visits. That way you never forget that yellowish round cheese that was semi-soft and tasted of butter. (No worries about getting annoying calls or emails; we just need your name to create the account and it is purely for your purposes to help you remember your goodies!

  • Do you sell raw milk cheese? Answer »
  • Yes. The regulations pertaining to raw milk cheese are different from those pertaining to the sale of raw milk. It is legal to sell raw milk cheese in the United States, as long as it is aged over sixty days – regardless of whether it is domestic or imported. (Alternatively, we cannot legally sell raw milk cheeses younger than sixty days.) Approximately 40% of the cheese that we carry is made from raw milk. Next time you're in the shop, ask one of the cheesemongers for some assistance in identifying either the raw or pasteurized products, depending on your needs and preferences.

  • I want to relax and enjoy a great cheese plate. Where can I do that? Answer »
  • We work with many chefs around Austin to offer a variety of unique cheese plates that change on a rotating basis. To know where you can find our cheese around town, visit our Partners page to view a list of our wholesale restaurants and catering partners.

  • Do you cater? Answer »
  • Although we do not currently offer off-site catering, we can provide you with a beautiful cheese and charcuterie platter customized specifically for the needs of your next event. For a list of our catered platter options, please check our Prepared Platters page. Should you be interested in a cheese wheel wedding cake or other cheese course at a special event, we can connect you with local catering partners who source their cheese through us (which often allows you the opportunity to come in and taste beforehand!).

  • Do you host private party tastings or private events? Answer »
  • Bringing cheese into people's lives, be it through special celebrations or corporate functions, is certainly a job perk. We offer a number of different options in our Cheese House, depending on your needs and our involvement. For an in-depth, educational experience, we offer a Guided Tasting, which can cover a variety of themes; our most demanded Guided Tasting is our "Cheese 101: 7 Styles of Cheese Class." In addition to cheese, Guided Tastings also include nuts, olives, bread, and pairings. If you're looking for something a bit more casual, we also offer a Cheese Social Hour, which includes a tasting of four different cheeses, as well as four beverage pairings. Lastly, you can choose simply to rent our space for a meeting or other function (and we're happy to put out a cheese platter at an additional cost, if requested). For more information about our private party tastings and events, please click here.

  • Do you offer cheese classes? Answer »
  • We love talking cheese; it's one of the best aspects of our jobs! Therefore, we regularly offer "Cheese 101: 7 Styles of Cheese" classes. Guests enjoy a guided lesson of the seven styles of cheese, accoutrements like nuts, olives, and bread, and additional complimentary pairings. For information on how to purchase tickets to one of our classes, click here. We also co-host a number of events throughout the year at local restaurants. Past events have included a "Wine and Cheese Conversations" series with FINO, an annual beer and cheese pairing with The Draught House Pub, All-Local-Cheese classes with Farmhouse Delivery, movies paired with cheese and wine at the Alamo Drafthouse, and collaborations with Slow Food Austin. There are and will be many others as we continue to strive to bring you the most unique cheese-related events in town. The best way to stay abreast of our involvement in local happenings is to sign up for our weekly email newsletter. We will also do our best to regularly update our calendar online, but note that events often sell out faster than we can post them. (Lucky us!)

  • Do you sell gift baskets? Answer »
  • Of course! There's no better gift for a foodie or the person who has everything, than a customized gift basket! Not sure what you're looking for? Our gift ideas will provide you with a starting point. If you're looking for something more unique, feel free to call the shop and speak with a cheesemonger. We're happy to meet your food and budget needs.

  • Do you deliver gift baskets? Answer »
  • Please visit our shipping policy for details on our shipping program.

  • Do you give donations for fundraisers and events? Answer »
  • NOTE: Our donations budget for events through the end of October has been allocated. Our next review of donation requests will be the first week of October, and we will be reviewing only for events after November 1.

    Antonelli's Cheese Shop is excited to be a member of the community and we make every effort we can to give back to Austin. To that end, we welcome donation requests that are made well in advance of the event date. Please note that we review requests the first week of each month; therefore, we are often not able to accommodate last minute requests. If your request is made many months before the event date, please note that we may hold on to it for a future decision; however, we will note the date it was received. For more information on our giving policy or to submit a donation request, please complete our Donation Request Form and email it to donations@antonellischeese.com.

  • What is your Return Policy? Answer »
  • Our return policy is subject to circumstances. If you have a specific concern, please contact the shop manager at 512-531-9610 or info@antonellischeese.com with your question.

  • I make some great jams (or other items); will you sell them? Answer »
  • We are always looking for delicious products to include in our shop; however, you must be licensed to sell wholesale before we can do any business. If you are interested in becoming one of the artisan makers that we showcase, please call the shop or email us. If you are looking for feedback on a new product concept, samples are welcome.

  • Can I bring my own wine or beer into your Cheese Shop? Answer »
  • Antonelli's Cheese Shop has a TABC license for retail sales of wine and beer for off-premise consumption; unfortunately, we do not have permitting for BYOB in the Cheese Shop. If you are hosting a private event in the Cheese House, please contact us for BYOB possibilities.