Shipping Policy

*Antonelli's Cheese Club Only*

Monthly Cheese Club Boxes are shipped on the 2nd Tuesday of the month.
Mailed (1) anywhere in Texas via UPS Ground or Home Delivery, or (2) outside of Texas but within the 50 United States via Fed Ex 2 day. All shipments are generally received within 2 days.
We cannot reroute shipments or make changes within 72 hours of the ship date and we are not liable for changes/notifications within this 72 hour period, nor can we reship for late notices.

How to send your gift

Local delivery in Austin via van courier: starts at $15 for 6 mile radius and increases up to $100 within a 40 mile radius
Shipping in Austin or Texas: sent via UPS Ground or Home delivery for $15
Shipping Outside of Texas, anywhere in the 50 United States: sent via Fed Ex 2-day air for $15
Note: Merch gifts like t-shirts, caps, etc ship through a 3rd party that we do not control. You'll receive a tracking email from Printful when shipped.

Processing Gift Box Orders

We fulfill shipments every Tuesday throughout the year, except for the Holiday schedule below.
We cannot reroute shipments or make changes within 72 hours of the ship date, nor will we be able to reship gift boxes that went to incorrect addresses or were left unattended too long.

Holiday Shipping Dates

Halloween: We offer a box of our favorite Cheeses paired with iconic Halloween Candies. Order by midnight 10/27/24. Ships 10/28/24 to be received on 10/30.
Thanksgiving: Taste the flavors of fall through a curated selection of cheeses, meats, and pairings. Order by midnight 11/24/24. Ships 11/25 to be received by 11/27.
December - All Holiday Boxes: We ship on the 4th, 9th, 10th, 11th, 16th, 17th, and 18th. Any adjustments must be received 72 business hours (Mon-Fri 8-5) before scheduled ship date. Shipping capacity is limited and we ship on a first come basis.

Common Shipping Questions

Is Odor Normal?

Yes! Stinky cheese is good! Depending on the style of cheese (especially bloomy-rinded, washed rinds, and blue cheeses), your shipment may have a strong odor. That's okay! This odor is not indicative of quality, nor spoilage.

Should ice packs be frozen?

We pack our shipments to last 48 hours. When they leave our warehouse, ice packs are frozen and perishables are fridge temp. They will both gradually warm throughout the shipping process. By the time they reach you, ice packs may be completely thawed. As long as the contents inside the insulation are not hot, you can safely refrigerate your perishables to be enjoyed later. Fun Fact: Many cheeses spend the majority of their maturation process in aging temps upwards of 70*. And in cooler countries, many cheeses are rarely refrigerated at all.

Can I customize my gift? What about allergies?

Alas, we cannot customize gifts at this time; however, we do make our best effort to accommodate allergies. Just fyi that all items are packaged in the same facility where nuts and bread are present, although we do keep them separate. We also use vinyl and latex gloves.

Can I include alcohol?

For local delivery via a van courier: Yes! Add it on!
For any shipments via mail: Nope, sorry. It's a lotta other permitting and hassle we haven't tackled yet.

How do I know who sent me this gift?

For Antonelli's Cheese Club: There should be a gift note inside your box. If you don't see it there, please email yum@table22.com with your name and inquiry.
For Holiday shipping boxes: There should be a gift note inside your box. If you don't see it there, please email hello@antonellischeese.com with your name and inquiry.

Problems with a Shipment or Delivery?

Contact us at hello@antonellischeese.com.
If you're awaiting an arrival, it helps to have your order number handy (found on your confirmation email).
If you're concerned about arrival conditions, please take a photo of your box. On some occasions, we can get refunds from shipping companies with proof of arrival. Go ahead and refrigerate your perishables. Then we can talk you through if any of that yummy, artisanal goodness will still be just as delicious (and safe!).